Frequently Asked Questions
Question: Do I have the right to choose my repair shop even if my insurance company is paying for the repair?
Answer: Yes!! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the coverage’s you purchased. Your insurance policy will specify what coverage’s you have.
Escondido Body Refinishing Truck and RV Auto Body has adopted repair procedures which will result in the best repair possible, both structurally and cosmetically. For example: removing moldings before painting, rust proofing new and welded panels, four-wheel alignments with any structural repairs, blending and clear coating for color match, etc.. — all of which are covered in most insurance policies.
Question: Will you arrange for a rental car us?
Answer: Escondido Body Refinishing Truck and RV prefers to refer customers needing a rental car, to a local rental agency.We would be happy to assist you.
Question: Is the repair of my vehicle guaranteed?
Answer: Yes!! Call us for Details.
Question: Will the new paint match the old paint on my car?
Answer: Yes!! We take pride matching the color on your car through tinting and blending techniques to ensure a good paint match. This is an additional procedure in the repair to insure top quality work.
Question: How long will it take to repair my car?
Answer: The time it will take to repair your vehicle is determined by the severity of the damages. Chris’ Auto Body will make the repair in as short a time as possible; however, we will not compromise our quality standards for the sake of time. You will remember the quality.
Question: What are LKQ parts?
Answer: LKQ (Like kind and Quality), simply put, are used parts. They are auto parts originally manufactured by the builder of your vehicle. The quality and fit will be the same as new parts; they have simply been on another car previously. The use of LKQ parts, when appropriate, can reduce the cost of repairs. We will advise you of the appropriate usage. We inspect used parts for damage and reject any part that won’t pass our high quality standards.
Question: What is hazardous waste removal?
Answer: Being environmentally conscientious is everyone’s responsibility. We dispose of the waste generated through the repair of your vehicle in accordance with federal, state, and local regulations.
Question: What is an overspray cover?
Answer: An overspray cover is a protective cover used to prevent paint overspray from coating the surfaces of your vehicle which are not being painted
Question: What if my insurance company is paying for the repairs?
Answer: We provide you and your insurance company with an itemized bill for the repairs. Full payment of your repair is expected when you receive, and are satisfied with, your car. We can also accept direct payment from your insurance company.